Shipping & Returns Policy
USA & Canada Shipping
After your payment is verified, tracking information will be sent to the email provided. Please note that we do not ship any order during the weekends or Holidays. Shipments are sent from one of our facilities in Massachusetts. Transit time will vary based on shipping carrier and shipping options.
After your payment is verified, tracking information will be sent to the email provided. Please note that we do not ship any order during the weekends or Holidays. Shipments are sent from one of our facilities in Massachusetts. Transit time will vary based on shipping carrier and shipping options. TheoryHome is not responsible for any customs fees for international orders. is effective for 30 days. If 30 days have gone by since delivery of the purchased.
Our policy is effective for 30 days. If 30 days have gone by since delivery of the purchased item, we cannot offer you a refund or exchange. We reserve the right to change this policy at any time without previous notification.
To be eligible for a return, your item must be unused and in the same condition that you received. Please return the item in its original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items / discounted items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will advise with the shipping address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product please email us at firstname.lastname@example.org for a return address.
Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.